Wrong discount code
A cashier used the wrong discount code once during a rush, corrected it, and reported it before cash-up. Can dismissal stand?
Dismissal looks vulnerable unless the employer can prove dishonesty, serious risk, actual loss, or a genuine breakdown of trust. The strongest analysis is sanction proportionality: this appears isolated, corrected or reported, and low-harm.
- Sidumo — [2007] ZACC 22
- National Lotteries Board — [2014] ZACC 10
- Woolworths — [2018] ZACC 44
- Bridgestone — [2016] ZALAC 78
- Check whether there was a valid and reasonable workplace rule.
- Check whether the employee knew, or could reasonably be expected to know, the rule.
- Check breach, intent or negligence, dishonesty, harm, risk, and trust breakdown.
- Assess whether dismissal was proportionate considering correction, remorse, clean service, consistency, and alternatives.