Refund & Cancellation Policy

ExactaLex is delivered as an online software service. No physical goods are shipped. Access is provided digitally through your account after your subscription, firm entitlement, or manually activated access is approved.

Access is normally activated immediately or within a reasonable time after successful payment, subject to account verification, payment confirmation, and any fraud or compliance checks.

Because ExactaLex is a digital subscription service, there are no physical returns.

You may cancel your subscription at any time from the billing page or by contacting us at info@celestial-radiance.com.

Cancellation stops future renewals. You will retain access to the paid service for the remainder of the subscription period you have already paid for, unless your access is suspended or terminated under our Terms of Service.

Cancelling a subscription does not automatically generate a refund for the current or previous billing periods.

Subscription fees are generally non-refundable, except where required by applicable law or where we approve a refund at our discretion.

We may consider refund requests on a case-by-case basis, including where:

• you were charged in error;
• a duplicate payment was made;
• you cancelled but were still charged for a later renewal due to a processing error;
• access to the paid service was not activated after successful payment; or
• there are exceptional circumstances that we consider fair and reasonable.

We do not normally provide refunds merely because you did not use the service, used fewer credits or research features than expected, forgot to cancel before renewal, or changed your mind after the subscription period began.

Where a refund is approved, we may issue a full or partial refund depending on the circumstances, the subscription period, the amount of service already used, and any applicable legal requirements.

Approved refunds are normally returned to the original payment method used for the transaction, unless another method is required or agreed.

Firm and enterprise access activated by manual invoice, EFT, or a signed agreement is governed by the terms set out in the applicable invoice or agreement.

Unless the invoice or agreement states otherwise, fees for firm or enterprise access are generally non-refundable once access has been activated, except where required by applicable law or approved by us in writing.

If a recurring payment fails, access may be suspended, restricted, or cancelled in accordance with our Terms of Service. You remain responsible for any unpaid amounts properly due.

If you believe a renewal charge was made in error, contact us promptly so we can review the matter.

ExactaLex is operated by Celestial Radiance FZ-LLC, a UAE Free Zone company (FZ-LLC), licence number 45031660.

To cancel, request a refund, or raise a billing question, contact:

• Email: info@celestial-radiance.com
• Phone: +971 547844033

You may also reach us through our contact page.

Please include the account email address, invoice or transaction reference if available, the date of the charge, and a brief explanation of your request.

This policy forms part of our broader agreement with you. Please also review our Terms of Service and Privacy Policy.

If there is a conflict between this policy and a separate signed firm or enterprise agreement, the signed agreement prevails to the extent of the conflict.